Frank Vu

• Strategic Leadership: Defined QA strategy, standards, and operating practices for a team of 18 QA engineers across 4 cloud product teams, improving release confidence and platform reliability.
• Hands-on Framework Development: Personally designed and coded the core Playwright/TypeScript and pytest framework for IoT cloud web and API testing, including shared fixtures, environment configuration, and GitHub Actions pipelines.
• GenAI Quality: Defined quality approaches for RAG/RARAG applications, validating retrieval relevance, groundedness, answer quality, safety, and end-to-end regression behavior.
• LLM Evaluation: Established automated LLM evaluation workflows using curated test datasets and human review to measure response accuracy, hallucination risk, consistency, and quality drift.
• AI Innovation: Introduced AI-assisted QA workflows with Claude and Copilot, cutting test design and automation development effort by ~40%.
• Stakeholder Management: Partnered with engineering directors and product leadership to embed quality gates into the release process for cloud-connected solutions.

Key achievements

• Reduced regression test cycle time by 60% and increased automation coverage from 30% to 85%.
• Improved release cadence from 8 weeks to 4 weeks while cutting production defect leakage by 35%.
• Mentored 3 senior engineers into lead roles; team attrition of 0% during tenure.

• Team Management: Hired and led a team of 16 QA engineers driving automation across backend, mobile, and web systems for EV charging infrastructure.
• Technical Governance: Implemented automated testing for Open Charge Point Protocol (OCPP)-based systems, covering 100+ charge point integration scenarios.
• Framework Architecture (hands-on): Built from scratch a scalable, AI-assisted TypeScript automation framework spanning frontend, backend, and mobile layers, adopted as the team-wide standard.

Key achievements

• Increased automation coverage from 20% to 80%, reducing manual regression effort by 70%.
• Accelerated release frequency from 4 weeks to 2 weeks with a 50% drop in post-release hotfixes.

• Enterprise Strategy: Designed and rolled out enterprise automation frameworks adopted by 12+ product teams across a large-scale e-commerce platform serving 8M+ customers.
• Hands-on Engineering: Wrote the core framework libraries (Java, Selenium, Appium), reusable components, and Docker-based parallel CI execution behind the regression time reduction.
• Mobile Excellence: Built the mobile automation strategy and frameworks for Android and iOS apps, enabling weekly app store releases.
• Metrics & Visibility: Introduced company-wide quality metrics and dashboards, giving leadership release-level transparency for the first time.

Key achievements

• Cut end-to-end regression duration from 3 days to under 6 hours through parallelized CI execution.
• Reduced escaped critical defects by 45% year-over-year through risk-based test strategy.

• Scale & Leadership: Managed distributed QA teams of 25+ engineers across Southeast Asia supporting platforms handling millions of daily transactions.
• Complex Systems: Designed system integration testing strategies for distributed inventory, order, and refund systems.
• Operational Excellence: Introduced testing platforms and tooling that improved team productivity and release reliability during peak sale events (11.11, 12.12).

• Financial Systems: Defined and executed QA strategy for trading platforms, payment systems, and financial APIs.
• Card Payments: Built the test strategy for card payment systems covering physical card, contactless, Apple Pay, and Google Pay transactions.
• Soft POS Automation: Designed and built an end-to-end test automation framework for Soft POS applications running on Android.
• SDK Integration: Led testing of the Soft POS SDK integrated into the mobile banking apps of partner banks, including Stadtsparkasse and BBVA.
• Reliability: Led performance and reliability testing for high-throughput financial transaction systems.
• Governance: Implemented secure SDLC and quality governance practices, improving risk control and delivery consistency.

• Implemented modern test automation frameworks using ATDD and BDD methodologies.
• Trained client QA teams in automation best practices and framework design across contactless payment, Soft POS, and trading platform projects.